Introduction
At SERONTHRA, we are committed to ensuring the satisfaction of our clients. Our refund policy is designed to offer transparency and provide reassurance to our customers regarding our services and products.
Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Products purchased directly through SERONTHRA with a valid receipt.
- Requests made within 30 days from the date of purchase.
- Items that are unused and in their original packaging.
Non-Refundable Items
Certain types of products and services are non-refundable:
- Services that have already been rendered and consumed.
- Customized or personalized products.
- Digital goods once they have been downloaded or accessed.
Procedure for Requesting Refunds
To initiate a refund request, please contact our customer service at [email protected] or call us at (555) 123-4567. Please have your order number and purchase details available to expedite the process.
Processing Time
Refunds are typically processed within 7-10 business days upon approval and will be credited to the original method of payment. Please note, the processing time may vary depending on your bank or card issuer.
Contact Us
For further assistance, please reach out to our customer service department at any time. We are committed to providing exceptional service and resolving any issues promptly.